Terminal Self help
Answer a few questions and we’ll guide you through simple checks to get your terminal working again.
Which terminal do you use?
We’ll show instructions and videos for your model.
Quick safety check
Look over your terminal for visible damage, including the casing, screen and printer lid.
If your terminal is damaged, stop here
Do not continue with self-service troubleshooting if there is visible damage or you cannot confirm the check. Contact your usual DNA Payments support channel for advice.
What’s the problem?
Choose the option that best describes what’s happening.
Before you start
Please complete these checks before you start your diagnostic.
How to correctly insert a till roll
Watch this demonstration to check the till roll is inserted correctly before continuing.
If your terminal is damaged, stop here
If you notice any signs of physical damage to your terminal, please stop here and contact our support team for assistance.